Return & Refund Policy

Effective Date: July 2026

At Plana Beauty, we want you to feel confident in every purchase. Due to the nature of skincare and cosmetic products, we have established the following return and refund policy to ensure the safety and quality of our products.

Returns

For hygiene and safety reasons, we are unable to accept returns or exchanges on opened, used, or tested skincare products.

If your item is unopened, unused, and in its original packaging, you may request a return within 14 days of delivery. Return requests are subject to approval.

Customers are responsible for return shipping costs unless the product arrived damaged or an incorrect item was received.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please email:

planabeauty@outlook.com

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we will provide a replacement or refund when appropriate.

Non-Returnable Items

The following items cannot be returned:

• Opened skincare products
• Used products
• Products with broken safety seals
• Gift cards
• Clearance or final sale items (if applicable)

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Lost or Stolen Packages

Plana Beauty is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost during transit, please contact us and we will work with the carrier to investigate the shipment.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us immediately at support@planabeauty.com.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations once an order has entered processing or fulfillment.

Contact Us

If you have questions about your order or this policy, please contact us:

Email: planabeauty@outlook.com

Many of our products are fulfilled by trusted manufacturing and fulfillment partners. Because of this, all returns and exchanges must comply with our quality and hygiene standards.