Shipping Policy

Shipping Policy

Last Updated: June 28, 2026

At Plana Beauty, we're committed to delivering high-quality skincare products with care. Every order is processed through our trusted fulfillment partner to ensure your products arrive fresh and ready to enjoy.

Order Processing

  • Orders are typically processed within 2–5 business days
  • Orders placed on weekends or holidays will begin processing on the next business day
  • During new product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Time

After your order has been processed, estimated delivery times are:

  • United States: 3–7 business days

  • International: 7–21 business days (where available)

Delivery times are estimates and may vary depending on your location, carrier delays, weather, customs processing, or other factors outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order and destination.

From time to time, Plana Beauty may offer:

  • Free shipping promotions
  • Discounted shipping on qualifying orders

  • Special seasonal shipping offers

Any promotional shipping offers will be displayed at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

Plana Beauty is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible at planabeauty@outlook.com. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.

Lost, Delayed, or Damaged Packages

Once a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is:

  • Delayed in transit
  • Marked as delivered but not received
  • Damaged during shipping
  • Lost

Please contact us, and we'll work with you to help resolve the issue with the carrier whenever possible.

International Orders

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost.

Questions?

If you have any questions about your order or shipping, we're here to help.

Contact Us

  • Email: planabeauty@outlook.com

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)

Thank you for choosing Plana Beauty. Every order is carefully prepared with the goal of helping you build a simple, effective skincare routine that supports healthy, radiant skin. We appreciate your trust and look forward to being part of your skincare journey. 💚